8 quick questions
01 How would you describe your current guest experience?
Excellent — guests rave about it Good — solid but room to improve Inconsistent — depends on the day/staff Needs serious work
02 How are your food and labor costs?
Under control and tracked weekly Roughly tracked but not optimized I know they're high but haven't dug in I honestly don't know
03 What does your online presence look like?
Strong — lots of great reviews, active social Decent — present but not consistent Weak — few reviews, rarely post Basically non-existent
04 Are you on third-party delivery apps?
Yes, and they're profitable Yes, but margins are tight No, but I want to be No and not interested
05 How do you bring guests back?
Loyalty program or email list Social media mostly Word of mouth only I don't have a strategy for this
06 How consistent is your operation day-to-day?
Very consistent — trained team, documented SOPs Mostly consistent but depends on who's working Inconsistent — every day is different We're figuring it out as we go
07 Do you have additional revenue streams?
Yes — events, catering, or private dining Some — occasional catering or events Not yet but I want to No and I'm focused on dine-in only
08 What's your biggest growth challenge right now?
Getting more guests in the door Improving margins and profitability Building a team I can rely on Standing out from competition